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Columbus, OH 43221
(614) 486-8765
HPB West Lane Avenue
HPB West Lane Avenue
1389 W Lane AveColumbus, OH 43221
(614) 486-8765
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Tuesday 10 AM -8 PM
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books business customer relations
Customer Relations
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Hardcover
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Used
Overview :
Revised and updated for the first time since original publication Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... ... Read More
$7.99
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$21.31
Format :
Hardcover
Condition :
Used
Overview :
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's futur... Read More
$7.99
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$26.27
Format :
TradePaperback
Condition :
Used
Overview :
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas... Read More
$7.49
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$13.53
Format :
Hardcover
Condition :
Used
Overview :
A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elus... Read More
$10.99
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$23.44
Format :
TradePaperback
Condition :
Used
Overview :
"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary custome... Read More
$10.99
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$17.07
Format :
Hardcover
Condition :
Used
Overview :
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied cust... Read More
$11.99
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$19.89
Format :
TradePaperback
Condition :
Used
Overview :
Once every few years a book comes along with an insight so penetrating, so powerful - and so simply, demonstrably true -that it instantly ch... Read More
$4.99
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$6.99
Format :
Hardcover
Condition :
Used
Overview :
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of th... Read More
$12.49
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$19.18
Format :
Hardcover
Condition :
Used
Overview :
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchas... Read More
$9.99
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$22.02
Format :
Hardcover
Condition :
Used
Overview :
Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for a... Read More
$9.99
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$20.59
Format :
TradePaperback
Condition :
Used
Overview :
Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters. (7L) The Seven Levels of Communicati... Read More
$8.49
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$12.49
Format :
TradePaperback
Condition :
Used
Overview :
A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship ma... Read More
$7.99
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$50.00
Format :
Hardcover
Condition :
Used
Overview :
The customer service playbook that will help blitz the competition and win life-long customers The options customers have today to get wha... Read More
$8.49
Format :
TradePaperback
Condition :
Used
Overview :
Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Ren e Evenson ... Read More
$7.49
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$15.64
Format :
Hardcover
Condition :
Used
Overview :
Your business problems are community problems. Solve them and scale with help from the leader in the field. The world's most successful bu... Read More
$16.36
Format :
TradePaperback
Condition :
Used
$7.99
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$20.29
Format :
Hardcover
Condition :
Used
Overview :
Customers, followers, subscribers. It's easy to just look at the numbers. How many likes? How many purchases? How many email subscribers? ... Read More
$12.49
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$19.18
Format :
Hardcover
Condition :
Used
Overview :
What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns ... Read More
$7.99
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$15.62
Format :
TradePaperback
Condition :
Used
Overview :
By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, work... Read More
$8.99
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$17.71
Format :
Hardcover
Condition :
Used
Overview :
Take Care of Your Customers--or Someone Else Will Legendary Service Great customer service is a concept organizations love to be known for.... Read More
$7.99
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$22.00
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