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books business customer relations
Customer Relations
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"Gary Vaynerchuk has seen the future of marketing. The Thank You Economy shows how it's built on both the time-honored techniques of listeni... Read More
$12.49
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Windows.NET is the latest version of Microsoft's flagship network operating system. Exam 70-278, Managing a Microsoft Window's.NET Network E... Read More
$7.99
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Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchas... Read More
$9.99
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$22.02
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"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary custome... Read More
$10.99
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$17.07
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of th... Read More
$12.49
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$19.18
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In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas... Read More
$7.49
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$13.53
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Revised and updated for the first time since original publication Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... ... Read More
$7.99
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$21.31
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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied cust... Read More
$11.99
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$19.89
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Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for a... Read More
$9.99
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$20.59
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Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters. (7L) The Seven Levels of Communicati... Read More
$8.49
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$12.49
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With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captai... Read More
$7.99
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The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue ... Read More
$9.99
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Customers, followers, subscribers. It's easy to just look at the numbers. How many likes? How many purchases? How many email subscribers? ... Read More
$12.49
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With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captai... Read More
$26.27
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Proven customer engagement approaches for winning in the most important moments driving profitability and growth--customer retention and exp... Read More
$15.99
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World-Renowned Shopper Scientist Dr. Herb Sorensen Reveals: How Today's Shoppers Think, Behave, and Buy New Insights for Creating High-Prof... Read More
$7.99
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$19.99
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Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Ren e Evenson ... Read More
$7.49
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$15.64
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This book will serve as the definitive reference book, "The CSM Bible" for the CSM Profession. While there are several books addressing the ... Read More
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Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate business success -- by rectifying ... Read More
$13.52
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What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn h... Read More
$7.99
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$22.69
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