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Overview
Overview
A plain-English guide to managing IT from the customer's perspective
- Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users-both inside and outside the organization-is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
- Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
- This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
- Format: Trade Paperback
- Author: Hurwitz, Judith S.
- ISBN: 9780470440582
- Condition: Used
- Dimensions: 9.10 x 0.80
- Number Of Pages: 314
- Publication Year: 2009