Overview :Your customer-centric guide to everything from dealing with that unhappy customer to why not to give up on lost customers. This must-read bo... Read More
Overview :No Nonsense: Inspire Your Staff's practical, hard-hitting ideas and examples are both relevant and necessary in business today. This is the ... Read More
Overview :For most businesses, attracting new customers is a never-ending effort anchored in uncertainty, frustration and knee-jerk reactions. Jerry W... Read More