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Results for "Laird, Thomas Anthony"
Laird, Thomas Anthony
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"false hustle" Transforming Customer Experience from Illusion to ImpactIn the high-stakes world of modern business, where customer loyalty i... Read More
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"Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignan... Read More
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