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Denton, D. Keith
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Horizontal Management: Beyond Total Customer Satisfaction
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Empowering Intranets to Implement Strategy, Build Teamwork, and Manage Change
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Did You Know?: Fascinating Facts and Fallacies about Business
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The Toolbox for the Mind: Finding and Implementing Creative Solutions in the Workplace
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Quality Service: How America's Top Companies Are Competing in the Customer-Service Revolution - And How You Can Too
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