1 Toxin Handlers: Who They Are and What They Do
2 What Causes Toxic Workplace Situations? A Focus on the Economic and Legal Drivers
3 What Causes Toxic Workplace Situations? A Focus on the Individual, Situational, and Systemic Drivers
4 What Causes Toxic Workplace Situations? A Focus on the Ethical Drivers
5 Why They Do It6 How They Reduce Organizational Pain
7 Why Organizations Need Them
8 Friend or Assassin: Whose Side Is HR On, Anyway?
9 The Price They Pay
10 Running on Empty: Warning Signs of Compassion Fatigue and Burnout11 Perceived Low Value of HR's Work to Senior Leaders (and How HR Can Fix This)
12 Promising Macro Strategies to Minimize Harm to Toxin Handlers
13 Promising Micro Strategies to Minimize Harm to Toxin Handlers
14 Can We Reduce Organizational Toxicity by Improving Our Leaders? Hint: Yes, We Can!
15 The So-What? Making Sense of It All
16 Epilogue: A Manifesto for a New (and Better) Future
Correction to: The So-What? Making Sense of It All
Appendix A: Executive Summary of the Research Study
Appendix B: Technical Report
Bibliography
Index