Big things happen when you think SMALL.
People often convey intended and unintended messages in ways that extend far beyond the words they use. A gesture, a tone, a figure of speech--it's our unconscious biases that speak volumes. When you understand how they are manifested through "micromessages," you operate a step ahead of everyone.
This peerless guide has helped business leaders across more than 300 companies in 35 countries to build their leadership effectiveness and a more functional workplace. Now, this new edition has been updated for a world where digital platforms and social upheaval have revolutionized the way we communicate. It provides critical new material that helps you:
Micromessaging will be one of the most important skills in your leadership repertoire. Master the subtleties of human communication and you'll be on the road to success in no time.