Good Services: How to Design Services That Work

by Downe, Louise
ISBN: 9789063695439
Availability:
  • Online Only
$11.49
Used - Trade Paperback - 9789063695439

Available Offers

Pickup at {0} Out of stock at {0} Check other stores
FREE -
Ship to Me
$3.99 -

Overview

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

  • Format: TradePaperback
  • Author: Downe, Louise
  • ISBN: 9789063695439
  • Condition: Used
  • Dimensions: 7.60 x 0.70
  • Number Of Pages: 192
  • Publication Year: 2020