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Overview
Overview
This is the first book to focus on the people side of knowledge management--what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Laboratories--the leader and pioneer in knowledge management--in implementing award-winning knowledge systems. His book is a practical primer on how organizations can move from "hoarding" knowledge to "sharing" it, building a global strategy that allows them to respond faster than the competition to any customer's need on a global basis. Buckman reveals how to:
- Combat the biggest problem with implementing knowledge management--creating the culture that supports it
- Increase the speed of innovation globally across an organization
- Resolve technical problems quickly
- Make immediate, informed decisions to help solve customer issues
- Create new products based on customer input and demand
- Format: Hardcover
- Author: Buckman, Robert
- ISBN: 9780071384711
- Condition: Used
- Dimensions: 9.30 x 1.01
- Number Of Pages: 300
- Publication Year: 2004